How pricing works: plans and credits
Loop Voice is priced as a monthly or yearly plan that includes credits. Credits pay for answered conversations: an answered conversation uses about 1.5 credits, and calls nobody answers are free.
Plans
Every paid plan includes the 24/7 AI calling agent, integrations, attribution tracking, and unlimited agents and users. Prices are in USD.
- Starter: $119/month, or $95/month billed yearly. 120 credits, about 80 answered conversations a month.
- Growth: $399/month, or $319/month billed yearly. 500 credits, about 330 answered conversations a month. Adds Premium Voice.
- Scale: from $975/month, or $779/month billed yearly. 1,500 credits, about 1,000 answered conversations a month, with volume pricing up to 10,000 credits. Adds a dedicated account manager, custom voice training and the Super Number.
- Enterprise: $3,790/month, or $3,032/month billed yearly. 6,000 credits, about 4,000 answered conversations a month. Done-for-you setup, bi-weekly script testing, monthly performance reviews, priority support on Slack or email, optional HIPAA with a signed BAA, and Zero Data Retention.
- Free plan on the Shopify App Store: $0, 10 credits with a one-month rollover.
How credits work
A credit pays for answered conversation time. An answered conversation uses about 1.5 credits on average. If nobody picks up, no credit is used.
Unused plan credits roll over to the next month. If you use all of your plan's monthly credits, extra conversations are billed at your plan's extra-credit rate.
Monthly or yearly
Yearly billing saves 20% compared with paying monthly. To switch, see Upgrading or changing your plan.
4× ROI guarantee
If Loop Voice doesn't recover at least 4× your plan cost in your first month, your next month is free. Applies to qualifying brands only; about 17% of brands qualify.
Where you're billed
- Installed from the Shopify App Store: Loop Voice's charges appear on your Shopify bill in USD. Recurring and usage-based charges are billed every 30 days.
- Signed up with our team, for example a pilot, an annual contract or Enterprise: you're billed directly by Loop Voice.
Plan details and an ROI calculator are on loopvoice.ai/pricing.
Troubleshooting
Is there a per-minute rate or a success fee?+
No. There is no per-minute rate and no success fee. You pay for your plan, which includes credits, plus any extra conversations beyond them.
Do unanswered calls use credits?+
No. Credits are only used when a customer picks up.