Using dynamic variables (cart, order, customer)
4 min readAI voice agents
Variables make calls personal. Reference the customer's first name, the exact items in their cart, and the discount code in one breath.
Available variables
Wrap variables in double curly braces.
- {{customer.first_name}}
- {{cart.items}}
- {{cart.total}}
- {{order.last}}
- {{discount.code}}
Fallbacks
Always provide a fallback for missing data — for example, 'there' if first name is unknown.
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