My agent isn't calling customers
5 min readTroubleshooting & FAQs
If you expect calls and aren't seeing them, work through this checklist before contacting support.
Checklist
Verify the agent is set to Active, customers have valid consent, you're inside quiet hours, you have caller ID provisioned, and your account isn't paused for billing.
Troubleshooting
Still nothing after the checklist?+
Email support@loopvoice.ai with your store URL and we'll trace it within 30 minutes during business hours.
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